Honest reviews, fair to everyone.
How patient reviews work on ProviderQuoHealth — fair to the people searching for care, and fair to the providers being reviewed.
Effective date: May 18, 2026. Reviews help patients make better decisions and help good providers stand out. This policy explains who can leave a review, what belongs in one, how we moderate them, and the rights a provider has. It works alongside our Terms of Service.
Please don't share protected health information
Reviews are public and indexed by search engines. Share your overall impressions of the experience — wait times, communication, cleanliness, billing clarity, whether you felt heard — but please do not include specific diagnoses, medications, lab results, or other Protected Health Information (PHI) about yourself or anyone else. Once posted, anything you disclose may be cached on the open web indefinitely.
1. Who Can Leave a Review
You must be signed in with a ProviderQuoHealth account to leave a review. We do not accept anonymous reviews — every review is tied to a real account so we can moderate fairly and trace abuse.
You may leave one review per provider. Only review a provider if you (or the patient you are the guardian of) have actually received care from them. Do not review your own practice, a competitor, a colleague you have a dispute with, or any provider you have a personal stake in.
2. Reviews Open Only on Claimed Listings
Most listings in this directory were seeded from public records — primarily the NPPES NPI registry — so patients could find providers by specialty and condition. A provider is only open to patient reviews once their listing has been claimed. Until then, no one can post a review of it.
We do this deliberately. It would not be fair for reviews — especially critical ones — to appear on a listing whose provider does not yet know it exists and has no way to respond. Claiming a listing is free, and it gives the provider the tools below to engage with reviews.
If you are a listed provider and want your listing open to reviews, find your listing and claim it.
3. Writing a Helpful Review
A good review gives the next patient something to go on. We ask for at least 50 characters— enough for a real sentence — because one-word reviews like “terrible” or “great” help no one and are easy to abuse.
- Be specific about the experience — how was scheduling, the waiting room, the front desk, communication during the visit?
- Be honest. A critical, blunt, or low-star review is welcome as long as it is truthful and not abusive.
- Stay focused on the experience, not clinical detail. (See the PHI note above.)
4. What Is Not Allowed
Reviews containing any of the following will be held, rejected, or removed:
- Obscenity, slurs, or sexual content.
- Hate speech or attacks on a protected group.
- Harassment, personal attacks, or threats against the provider or staff.
- Spam, advertising, links, or content unrelated to the provider.
- Fake reviews, or reviews posted to help or harm a provider you are professionally connected to.
- Protected Health Information about another patient.
- Specific medical advice directed at other readers (“you should ask for X medication”).
- Content that is false or that you cannot stand behind as your own honest experience.
5. How Reviews Are Moderated
Every review is automatically screened for abusive content the moment it is submitted. Reviews that are clearly clean are published right away. Anything borderline — or anything our screening is unsure about — is held for a human moderator before it can appear.
Screening looks only at whether a review is fit to publish — it does not judge whether a review is positive or negative. A fair but harsh review will pass; an abusive one will not.
6. For Providers
Once you have claimed your listing, every review on it appears in your dashboard. If you believe a review is fake, abusive, factually wrong, or otherwise breaks this policy, you can dispute it with a short explanation.
A disputed review is flagged for our team to look at. We will review it against this policy and keep it, remove it, or follow up as appropriate. Disputing a review does not hide it automatically — that decision is ours to make fairly, based on the facts.
When responding publicly: never confirm or deny that the reviewer was a patient, and never discuss clinical details. HIPAA still applies on the open internet. A short, professional response that addresses the experience-level concern is best.
7. Removing Reviews
We may remove a review that violates this policy. We do not remove reviews simply because a provider dislikes them — an honest, policy-compliant negative review will stay up. Our goal is a directory patients can trust, which means reviews have to be real on both sides.
8. Contact Us
Questions about this policy, or want to report a review? Email us at contact@providerquohealth.com. We read every message.
Are you a provider?
Claim your free listing to manage your information, respond to patients, and dispute any review that isn't fair.